From our family to yours, we want you to know we are here for you and sincerely hope that you and your family are safe. Your well-being is most important to us.聽If you need to find disaster assistance, call 2-1-1.聽
The state of Texas has set up the following webpages where you can find more information.
If you’re a 果冻传媒 Member and bad weather like storms, power outages, wildfires, or other natural disasters are affecting your area, we can help you.
Need Medical Supplies? If you live in an area that has been officially declared a disaster and you need to replace important medical equipment or supplies, you can get replacements from any available supplier. If you have trouble finding one, call Member Services, and we’ll help you.
Contact Us
For help, reach out to 果冻传媒 Member Services. We’re here to support you during this tough time.
In an emergency, call 9-1-1.
My Member Account: If you can get on the Internet, create or log in to your . Through your account, you can e-mail, chat, and text with us. You can also manage your benefits.
Medical Advice Line: Call 24 hours a day, 7 days a week.聽
Telehealth (Teladoc): Call 24 hours a day, 7 days a week.
For Marketplace Members with this benefit and for D-SNP Members
Behavioral Health:聽If you are a Member or you are caring for a Member who is experiencing a life-threatening mental health emergency, please call 9-1-1 or go to your nearest emergency room for help.聽
果冻传媒 also provides 24 hours a day, 7 days a week support through our Behavioral Health Crisis Line. These numbers are also on the back of your ID card.
As a local nonprofit health plan, 果冻传媒 gives you plenty of reasons to join our 果冻传媒. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, 果冻传媒 is always working life forward for you and your family.
鈥淚 always tell people to choose 果冻传媒. I tell them it鈥檚 the best health insurance they will ever be with.鈥�
鈥� Chandolyn
Member of 果冻传媒
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